Important Information - Our service is not to be used in an Emergency Situation.

If you believe that you, (or if you are assisting another), are in an urgent or emergency situation you should immediately dial 999 or seek alternative emergency medical services.

You should always call 999 in a critical or life-threatening situation.

For less urgent medical conditions please contact your GP surgery or call NHS111 (England, Scotland and Wales) or go to www.nhs.uk for more advice.

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NHS services we provide:

 

Dispensing prescriptions

We dispense NHS prescriptions (paper and electronic) and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to dispense all prescriptions promptly.

This includes access to the electronic EPS prescription service. Medicines are sent by Royal Mail or Courier signed for delivery only.

We can also dispense NHS repeat dispensing prescriptions. Ask us for more information about this service.

All medicines are dispensed in child resistant containers unless you ask us not to. Please remember: keep all medicines out of the reach and sight of children. Our staff can advise you on safe storage of medicines.

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Unwanted medicines

Please return all unwanted medicines to your local pharmacy where they will dispose of them safely or contact us on 01933223744 for further advice.

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Health advice and self-care

Our pharmacist and trained assistants are available to provide advice on all medicines and minor ailments by telephone or email. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets.

We can direct you to other sources of advice and assistance if we cannot help you ourselves.

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New Medicine Service

When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you via phone/email to use the medicine safely and to best effect.

The pharmacist will talk to you via telephone approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines; our pharmacist will give you details and offer this free NHS service, if this is available to you.

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Patient records

We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code on confidentiality. If you want to discuss the records we keep, please give our Customer Care team a call on 01933223744.

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We provide the above NHS services on behalf of:

NHS England and NHS Improvement - Midlands

Birch House, Ransom Wood Business Park, Southwell Road West, Mansfield, Notts, NG21 0HJ

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When we are closed

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

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Threats of violence or abuse of our staff

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

We may refuse to provide services to individuals or those accompanying those individuals who are violent, threaten violence, commit or threaten to commit a criminal offence.

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Access for people with disabilities

As we are a Distance Selling Pharmacy Loyal Healthcare can only be accessed via the website, email or phone so we are able to offer all our services to disabled customers from your own home. In addition we can provide large print labels, large print Patient Information Leaflets for patients with a visual impairment.